We only accept orders for delivery by Australia Post or courier within Australia. Unless we have agreed to a different delivery time with you, we will use our best endeavours to send the goods to you within 3 – 7 business days from the date we confirm acceptance of your order. We will advise you as soon as possible if we cannot do so and will not be liable for any loss, expense, or other damage caused by any delay in delivery.
We will arrange for delivery of the goods in accordance with your delivery instructions. You should therefore ensure that these instructions are accurate and will ensure that you safely receive the goods as we will not be responsible or liable for any loss suffered by you as a result of your delivery instructions.
Under Australian Consumer Law, the goods we sell to you must be of acceptable quality within the meaning of Australian Consumer Law. If the goods are not acceptable then you have the right to seek the remedies provided under Australian Consumer Law (https://www.accc.gov.au/consumers/consumer-rights-guarantees)
In addition to your rights under Australian Consumer Law we agree that you may, except for sale items, special orders and pieces of jewellery hand-made to customer specification, return or exchange the goods ordered on the following conditions:
Sale items, special orders and pieces of jewellery hand-made to customer specification will not be accepted for return unless they are of an unacceptable quality under Australian Consumer Law.
Our postal address for delivery of returned goods is:
House Of Harvey
50 Lannercost ST
Ingham QLD 4850
PH: 07 4776 1981